PowerM Business Continuity Plan- COVID19 Impact

COVID-19: PowerM Maroc Business Continuity Plan– Published 21 Mars 2020 – ID PM00021 – 05 min read


We realize that during this time of crisis, it’s critical that we make it possible for you to continue your operations and help you respond to the urgent demands that you may be facing.

PowerM’s leadership team is meeting continuously to assess and appropriately address the evolving crisis , to regulate our operations to maintain business continuity, and to support the safety and health of those impacted.

The following FAQ provides an organized collection of valuable information about our business continuity plan and PowerM measure to address the COVID-19 pandemic impact

Nous sommes conscients qu’en cette période de crise, il est essentiel de vous permettre de poursuivre vos opérations et de vous aider à répondre aux demandes urgentes auxquelles vous pourriez être confrontés.

L’équipe de direction de PowerM se réunit en permanence pour évaluer la crise et y faire face de manière appropriée, pour réglementer nos opérations afin de maintenir la continuité des activités et pour soutenir la sécurité et la santé des personnes touchées.

La FAQ suivante fournit une collection organisée d’informations précieuses sur notre plan de continuité des activités et les mesures entreprises par PowerM pour minimiser les impacts de la crise causée par la pandémie COVID-19.

.ندرك أنه خلال هذه الفترة من الأزمة ، من المهم أن نتيح لك مواصلة عملياتك ومساعدتك في الاستجابة للمطالب العاجلة التي قد تواجهها

يجتمع فريق قيادة باور ماروك باستمرار لتقييم ومعالجة الأزمة المتطورة بشكل مناسب ، وتنظيم عملياتنا للحفاظ على استمرارية العمل ، ودعم سلامة وصحة المتضررين

توفر الأسئلة الشائعة التالية مجموعة منظمة من المعلومات القيمة حول خطة استمرارية العمل وتدبير باور ماروك لمعالجة تأثير جائحة كوفيد ١٩


PowerM Business Continuity Plan FAQ

  • Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.
  • Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment.  Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.
  • The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).
  • Fever, tiredness, dry cough.
  • Shortness of breath, aches and pains, sore throat
  • Very few people will report diarrhoea, nausea or a runny nose. People with mild symptoms who are otherwise healthy should self-isolate and contact their medical provider or a COVID-19 information line for advice on testing and referral.
  • Wash your hands regularly with soap and water, or clean them with alcohol-based hand rub.
  • Maintain at least 1 metre distance between you and people coughing or sneezing.
  • Avoid touching your face.
  • Cover your mouth and nose when coughing or sneezing.
  • Stay home if you feel unwell.
  • Refrain from smoking and other activities that weaken the lungs.
  • Practice physical distancing by avoiding unnecessary travel and staying away from large groups of people.
The Government of Morocco has announced a “Health State of Emergency” as part of its emergency measures to limit the spread of COVID-19. It will remain in effect until 10 of June 2020. During this period, movement during the day should be limited to work, shopping, medical care, purchasing medicine/medical supplies, and emergency situations only. Train and intra-city bus service has been suspended and a curfew has also been put into place. During the 6 PM to 6 AM curfew, movement restrictions will be strictly enforced. All regularly scheduled commercial flights to and from Morocco are suspended indefinitely.
PowerM takes an impact-based approach to business continuity management by designing preparedness and response plans that address the availability of our workforce, workplaces, technologies, and critical interdependencies.
  • We are using a collaboration hub, where our experts and customers come together, helping everyone get work done
  •  All our internal and customers facing apps are cloud native and hosted on two different regions
  • For security measures, our stock of spare parts has been redeployed at two sites
  • Critical incidents (production down and compromised security) will be handled immediately with on site presence
PowerM is committed to upholding the terms and agreements set with your company. We maintain a multi-sourcing strategy for most of proposed hardware and software components, and PowerM works continuously to avoid delays that impact customers.
If COVID-19 continues to intensify, lead times may further increase. PowerM is working diligently to minimize potential added lengthening of lead times, and we will keep you informed on any impacts that would affect your business.
At this time, we do not expect issues in providing spare parts. Currently, the only delays we are experiencing are with delivery to customers who have limited access to their sites or where there are transportation delays.
  • PowerM’s employee geographic diversity provide inherent resilience to the continuity of our hardware and services across major cities of Morocco. We are committed to meeting all our agreements throughout this situation, so that your business can continue to operate as normal.
  • PowerM authorised employees who can proceed  an "on site support" according to an internal note PM-PRA-DOC-COM-INT.17.03.2020 with total compliance with Moroccan authorities recommandations.This note specify the customers name, adresses , datacenter GPS locations and authorized PowerM employee name including its CIN and CNSS numbers, duration and detailed explanation of the type of emergency addressed by an "on site presence obligation"
At PowerM we recognize the importance of protecting customers and employees personal information and are committed to processing it responsibly and in compliance with applicable data protection laws:
  • PowerM workings contrats clauses
  • "Cahiers des Clauses Administratives Générales des marchés publiques au Maroc" clauses
  • Customers contracts clauses
  • IBM and Dell Technologies NDA clauses
  • Law No 09-08, dated February 18, 2009 relating to protection of individuals with regard to the processing of personal data and its implementation Decree n° 2-09-165 of May 21, 2009
  • General Data Protection Regulation (EU) 2016/679 (GDPR)
  • Law project n°22.20  regarding the use of social networks in Morocco
All PowerM employees are aware about data privacy compliance rules as part of our BCP and massive use of digital channel during this period.
  • Morocco has been on lockdown since Tuesday, March 17th and during that time the rules on going out have been gradually tightened.
  • The basic principle is that you can only leave your home for essential trips and if possible the trips must be done alone - the government wants as few people as possible out of their homes at any one time, to give the virus fewer chances to spread.
  • Download the form here : http://covid19.interieur.gov.ma/assets/files/attestation_confinement_ar.pdf
  • Citizens wishing to contribute can send the word “DON” (donation in French) to 1919.
  • Each message sent to the number, available starting March 21 represents an MAD 10 donation ($1).
  • In addition to SMS messages, citizens can contribute to the fund through a bank transfer to the account: RIB 001 810 00 780 002 011 062 02 21, open on the books of BANK AL-MAGHRIB / RABAT, in the name of the Ministerial Treasurer of the Ministry of Economy, Finance, and Administration Reform
  • You can contribute using your credit card by following instructions on www.tgr.gov.ma
  • PowerM has been closely monitoring the Coronavirus (COVID-19) outbreak and continues to observe Health Morocco’s recommendations. Our first priority is the continued safety of our employees and our customers.
  • Public health officials continue to advise that social distancing is the most effective strategy to prevent the spread of COVID-19. As such,PowerM office location (320 Boulevard Zerktouni Floor 6) is closed to all outside visitors including PMers until further notice.
  • Should you need to contact us, please email [email protected] and one of our representatives will be in touch with you as soon as possible.
PowerM will advise you of any important service notifications via your standard account contacts and communication channels. If you have any questions or concerns regarding COVID-19, please send an email to [email protected] or use our Slack Chanel #pca-general

COVID-19 situation dashboard

Note: Sahara is part of Moroccan territory –  الصحراء جزء من الأراضي المغربية – Le Sahara fait partie du territoire marocain

Working for home best practices


  • World Health Organization (WHO)  https://www.who.int/home
  • Le ministère de la Santé du Maroc https://www.sante.gov.ma/
  • Confédération Générale des Entreprises du Maroc http://www.cgem.ma
  • Ministre Intérieur Maroc http://covid19.interieur.gov.ma