Customer Support

PowerM Portal : We are transforming Support

Main resource for support-related information and resources and provides more transparency into your ticket resolution workflow

Multichannel Helpdesk

With PowerM’s multichannel helpdesk, our agents can reply to emails, answer customer calls and chat with customers right within the helpdesk.

Portal powered by Mantis-BT

Rich portal where you can open and manage cases, connect with support engineers, and access extensive self-service resources.

Managed IT Support

Our Managed IT Services provide regular management of systems that keep your infrastructure up and running, minimizing downtime and maximizing productivity.

Integrated Support: PowerM Support Services

Expect the highest level of fully integrated support for your infrastructure

24/7 Support

24/7 service and support to help you keep your systems running at peak performance.

Prompt Resolution

Fast answers and prompt resolution with around-the-clock access to PowerM and partners product experts.

Comprehensive Coverage

Comprehensive infrastructure coverage that includes single-point accountability for hardware and integrated software.

Knowledge Database

Access to our partners Knowledge Database and Support Portals (IBM, DELL Technologies, Vmware,…).

PowerM Support Portal is dedicated to helping you succeed

The new Support Portal will help enable you to resolve issues more quickly and efficiently, eliminating costly delays.

4 simple steps to open service request via PowerM portal

  • Middleware
  • Servers HW
  • Storage HW
  • Operating Systems
  • Hypervisors
  • Firmware

% Support and Service Requests by Category