{"id":10732,"date":"2018-02-18T12:53:06","date_gmt":"2018-02-18T12:53:06","guid":{"rendered":"http:\/\/powerm.ma\/?page_id=10732"},"modified":"2020-05-08T14:43:52","modified_gmt":"2020-05-08T14:43:52","slug":"support","status":"publish","type":"page","link":"https:\/\/powerm.ma\/support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<p>[vc_row][vc_column]<div class='dt-sc-title script-with-sub-title '><h2>PowerM Portal : <strong>We are transforming Support<\/strong><\/h2><h5>Main resource for support-related information and resources and provides more transparency into your ticket resolution workflow<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class='dt-sc-image-caption type3 aligncenter'><div class='dt-sc-image-wrapper'><img width=\"849\" height=\"565\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/Call-Recording-iStock_000012107870Small.jpg\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/Call-Recording-iStock_000012107870Small.jpg 849w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/Call-Recording-iStock_000012107870Small-300x200.jpg 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/Call-Recording-iStock_000012107870Small-768x511.jpg 768w\" sizes=\"(max-width: 849px) 100vw, 849px\" \/><div class='icon-wrapper'><span class='zmdi zmdi-account zmdi-hc-fw'> <\/span><\/div><\/div><div class='dt-sc-image-content'><div class='dt-sc-image-title'><h3>Multichannel Helpdesk<\/h3><\/div><p>With PowerM&#8217;s multichannel helpdesk, our agents can reply to emails, answer customer calls and chat with customers right within the helpdesk.<\/p><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class='dt-sc-image-caption type3 aligncenter'><div class='dt-sc-image-wrapper'><img width=\"2858\" height=\"1552\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43.png 2858w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43-300x163.png 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43-768x417.png 768w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43-1024x556.png 1024w\" sizes=\"(max-width: 2858px) 100vw, 2858px\" \/><div class='icon-wrapper'><span class='zmdi zmdi-money zmdi-hc-fw'> <\/span><\/div><\/div><div class='dt-sc-image-content'><div class='dt-sc-image-title'><h3>PMP2.0 powered by IBM Watson<\/h3><\/div><p><span class=\"author-781434678 font-color-000000 font-size-medium\">Rich portal where you can open and man<\/span><span class=\"author-246192622 font-color-000000 font-size-medium\">age cases, connect with support engineers, and access extensive self-service resources.<\/span><\/p><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class='dt-sc-image-caption type3 aligncenter'><div class='dt-sc-image-wrapper'><img width=\"1784\" height=\"1121\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/CloudComputing_a922e3b9-ce8b-4f5e-91ef-b2bdc22b0fbd.jpg\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/CloudComputing_a922e3b9-ce8b-4f5e-91ef-b2bdc22b0fbd.jpg 1784w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/CloudComputing_a922e3b9-ce8b-4f5e-91ef-b2bdc22b0fbd-300x189.jpg 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/CloudComputing_a922e3b9-ce8b-4f5e-91ef-b2bdc22b0fbd-768x483.jpg 768w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/CloudComputing_a922e3b9-ce8b-4f5e-91ef-b2bdc22b0fbd-1024x643.jpg 1024w\" sizes=\"(max-width: 1784px) 100vw, 1784px\" \/><div class='icon-wrapper'><span class='zmdi zmdi-search-in-file zmdi-hc-fw'> <\/span><\/div><\/div><div class='dt-sc-image-content'><div class='dt-sc-image-title'><h3>Managed IT Support<\/h3><\/div><p>Our Managed IT Services\u00a0provide regular management of systems that keep your infrastructure up and running, minimizing downtime and maximizing productivity.<\/p><\/div><\/div>[\/vc_column][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;secondary-skin-bg&#8221;][vc_column]<div class=\"ult-spacer spacer-6766b6c9b6c82\" data-id=\"6766b6c9b6c82\" data-height=\"5\" data-height-mobile=\"5\" data-height-tab=\"5\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class='dt-sc-title script-with-sub-title '><h2>Integrated Support: <strong>PowerM Support Services<\/strong><\/h2><h5>Expect the highest level of fully integrated support for your infrastructure<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class='dt-sc-icon-box type8 '><div class=\"icon-wrapper\"><img width=\"512\" height=\"512\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/time__data_management-22-512.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/time__data_management-22-512.png 512w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/time__data_management-22-512-150x150.png 150w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/time__data_management-22-512-300x300.png 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/time__data_management-22-512-200x200.png 200w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/time__data_management-22-512-500x500.png 500w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/div><div class=\"icon-content\"><h4>24\/7 Support<\/h4><p>24\/7 service and support to help you keep your systems running at peak performance.<\/p><\/div><\/div><div class='dt-sc-icon-box type8 last'><div class=\"icon-wrapper\"><img width=\"512\" height=\"512\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/strategy-tactic-19-512.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/strategy-tactic-19-512.png 512w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/strategy-tactic-19-512-150x150.png 150w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/strategy-tactic-19-512-300x300.png 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/strategy-tactic-19-512-200x200.png 200w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/strategy-tactic-19-512-500x500.png 500w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/div><div class=\"icon-content\"><h4>Prompt Resolution<\/h4><p>Fast answers and prompt resolution with around-the-clock access to PowerM and partners product experts.<\/p><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class='dt-sc-icon-box type8 '><div class=\"icon-wrapper\"><\/div><div class=\"icon-content\"><h4>Comprehensive Coverage<\/h4><p>Comprehensive infrastructure coverage that includes single-point accountability for hardware and integrated software.<\/p><\/div><\/div><div class='dt-sc-icon-box type8 last'><div class=\"icon-wrapper\"><img width=\"1166\" height=\"1655\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/icon_11.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/icon_11.png 1166w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/icon_11-211x300.png 211w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/icon_11-768x1090.png 768w, https:\/\/powerm.ma\/wp-content\/uploads\/2018\/02\/icon_11-721x1024.png 721w\" sizes=\"(max-width: 1166px) 100vw, 1166px\" \/><\/div><div class=\"icon-content\"><h4>Knowledge Database<\/h4><p>Access to our partners Knowledge Database and Support Portals (IBM, DELL Technologies, Vmware,&#8230;).<\/p><\/div><\/div>[\/vc_column][vc_column][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"ult-spacer spacer-6766b6c9b819b\" data-id=\"6766b6c9b819b\" data-height=\"5\" data-height-mobile=\"5\" data-height-tab=\"5\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class='dt-sc-title script-with-sub-title with-separator aligncenter'><h2>PowerM Support Portal <strong> is dedicated to helping you succeed<\/strong><\/h2><h5>The new Support Portal will help enable you to resolve issues more quickly and efficiently, eliminating costly delays. <\/h5><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"dt-sc-images-wrapper\"><ul class='dt-sc-images-carousel'><li><img width=\"2866\" height=\"1500\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.36.55.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.36.55.png 2866w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.36.55-300x157.png 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.36.55-768x402.png 768w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.36.55-1024x536.png 1024w\" sizes=\"(max-width: 2866px) 100vw, 2866px\" \/><\/li><li><img width=\"2858\" height=\"1552\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43-1.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43-1.png 2858w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43-1-300x163.png 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43-1-768x417.png 768w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.42.43-1-1024x556.png 1024w\" sizes=\"(max-width: 2858px) 100vw, 2858px\" \/><\/li><li><img width=\"2850\" height=\"1540\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.45.49.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.45.49.png 2850w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.45.49-300x162.png 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.45.49-768x415.png 768w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.45.49-1024x553.png 1024w\" sizes=\"(max-width: 2850px) 100vw, 2850px\" \/><\/li><li><img width=\"1798\" height=\"1434\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.09.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.09.png 1798w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.09-300x239.png 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.09-768x613.png 768w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.09-1024x817.png 1024w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.09-150x120.png 150w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.09-420x336.png 420w\" sizes=\"(max-width: 1798px) 100vw, 1798px\" \/><\/li><li><img width=\"1778\" height=\"1278\" src=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.20.png\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.20.png 1778w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.20-300x216.png 300w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.20-768x552.png 768w, https:\/\/powerm.ma\/wp-content\/uploads\/2019\/11\/Capture-d\u2019\u00e9cran-2019-11-16-\u00e0-13.46.20-1024x736.png 1024w\" sizes=\"(max-width: 1778px) 100vw, 1778px\" \/><\/li><\/ul><div class=\"carousel-arrows\"><a href=\"\" class=\"images-prev\"> <\/a><a href=\"\" class=\"images-next\"> <\/a><\/div><\/div>[vc_column_text]5 simple steps to open service request via PowerM Portal[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_round_chart type=&#8221;doughnut&#8221; style=&#8221;modern&#8221; stroke_width=&#8221;1&#8243; values=&#8221;%5B%7B%22title%22%3A%22Middleware%22%2C%22value%22%3A%2215%22%2C%22color%22%3A%22turquoise%22%7D%2C%7B%22title%22%3A%22Servers%20HW%22%2C%22value%22%3A%225%22%2C%22color%22%3A%22vista-blue%22%7D%2C%7B%22title%22%3A%22Storage%20HW%22%2C%22value%22%3A%2225%22%2C%22color%22%3A%22pink%22%2C%22custom_color%22%3A%22%23b97ebb%22%7D%2C%7B%22title%22%3A%22Operating%20Systems%22%2C%22value%22%3A%2217%22%2C%22color%22%3A%22green%22%2C%22custom_color%22%3A%22%235472d2%22%7D%2C%7B%22title%22%3A%22Hypervisors%22%2C%22value%22%3A%2218%22%2C%22color%22%3A%22blue%22%2C%22custom_color%22%3A%22%230088cc%22%7D%2C%7B%22title%22%3A%22Firmware%22%2C%22value%22%3A%2220%22%2C%22color%22%3A%22orange%22%2C%22custom_color%22%3A%22%23f4524d%22%7D%5D&#8221; animation=&#8221;easeinOutQuint&#8221;][vc_column_text]% Support and Service Requests by Category[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class='dt-sc-colored-big-buttons with-left-icon green ' target=' _blank' title='' href='https:\/\/pmp.powerm.ma'> <span class='fa fa-user'> <\/span> PM Support Portal <br> <strong><\/strong> <\/a><div class=\"ult-spacer spacer-6766b6c9ba969\" data-id=\"6766b6c9ba969\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><a class='dt-sc-colored-big-buttons with-left-icon teal ' target=' _blank' title='' href='https:\/\/www.ibm.com\/support\/home\/'> <span class='fa fa-external-link-square'> <\/span> IBM Support Portal <br> <strong><\/strong> <\/a><div class=\"ult-spacer spacer-6766b6c9ba989\" data-id=\"6766b6c9ba989\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><a class='dt-sc-colored-big-buttons with-left-icon blue ' target=' _blank' title='' href='https:\/\/sso.emc.com\/sso\/login.htm?CTAuthMode=BASIC'> <span class='fa fa-paper-plane'> <\/span> EMC Support Portal <br> <strong><\/strong> <\/a>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][vc_column width=&rdquo;1\/3&Prime;][\/vc_column][vc_column width=&rdquo;1\/3&Prime;][\/vc_column][vc_column width=&rdquo;1\/3&Prime;][\/vc_column][vc_column][\/vc_column][\/vc_row][vc_row full_width=&rdquo;stretch_row&rdquo; el_class=&rdquo;secondary-skin-bg&rdquo;][vc_column][\/vc_column][vc_column width=&rdquo;1\/2&Prime;][\/vc_column][vc_column width=&rdquo;1\/2&Prime;][\/vc_column][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&rdquo;1\/3&Prime;][vc_column_text]5 simple steps to open service request via PowerM Portal[\/vc_column_text][\/vc_column][vc_column width=&rdquo;1\/3&Prime;][vc_round_chart type=&rdquo;doughnut&rdquo; style=&rdquo;modern&rdquo; stroke_width=&rdquo;1&Prime; values=&rdquo;%5B%7B%22title%22%3A%22Middleware%22%2C%22value%22%3A%2215%22%2C%22color%22%3A%22turquoise%22%7D%2C%7B%22title%22%3A%22Servers%20HW%22%2C%22value%22%3A%225%22%2C%22color%22%3A%22vista-blue%22%7D%2C%7B%22title%22%3A%22Storage%20HW%22%2C%22value%22%3A%2225%22%2C%22color%22%3A%22pink%22%2C%22custom_color%22%3A%22%23b97ebb%22%7D%2C%7B%22title%22%3A%22Operating%20Systems%22%2C%22value%22%3A%2217%22%2C%22color%22%3A%22green%22%2C%22custom_color%22%3A%22%235472d2%22%7D%2C%7B%22title%22%3A%22Hypervisors%22%2C%22value%22%3A%2218%22%2C%22color%22%3A%22blue%22%2C%22custom_color%22%3A%22%230088cc%22%7D%2C%7B%22title%22%3A%22Firmware%22%2C%22value%22%3A%2220%22%2C%22color%22%3A%22orange%22%2C%22custom_color%22%3A%22%23f4524d%22%7D%5D&rdquo; animation=&rdquo;easeinOutQuint&rdquo;][vc_column_text]% Support and Service Requests by Category[\/vc_column_text][\/vc_column][vc_column width=&rdquo;1\/3&Prime;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/powerm.ma\/wp-json\/wp\/v2\/pages\/10732"}],"collection":[{"href":"https:\/\/powerm.ma\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/powerm.ma\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/powerm.ma\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/powerm.ma\/wp-json\/wp\/v2\/comments?post=10732"}],"version-history":[{"count":88,"href":"https:\/\/powerm.ma\/wp-json\/wp\/v2\/pages\/10732\/revisions"}],"predecessor-version":[{"id":12976,"href":"https:\/\/powerm.ma\/wp-json\/wp\/v2\/pages\/10732\/revisions\/12976"}],"wp:attachment":[{"href":"https:\/\/powerm.ma\/wp-json\/wp\/v2\/media?parent=10732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}